.png){kind=logo}
Medical Billing & Practice Management Solutions
Welcome to Winncoast Healthcare Solutions!
​
We are a privately held medical billing and practice management company located in South Carolina. We help practices achieve exceptional results, maximizing revenue and minimizing denials, so providers can focus their time and energy on what is most important – the patient. We work with all specialties and can serve practices in all 50 states.
Frequently Asked Questions
-
Can I continue using my current EMR?Yes! Any EMR (or even no EMR) is fine by us! Our billing software is purpose-built for medical billing and will run alongside any existing EMR.
-
Will I need to change my current processes for patient intake, etc.?No! While we are happy to assist with improving the efficiency of your operations, doing so is not necessary. In fact, we often find it works best to keep current processes generally the same when we first get started. As time goes on, we can help identify areas for improvement, but we recommend changing as little as possible during the initial implementation period.
-
How do we get the necessary information to you?We are flexible and can accommodate pretty much any process that will work best with your current operations. Often, a login to your EMR is all that is needed - we can access the necessary information without any action required by you. However, we can also receive superbills via email or help establish new SOP's where it makes sense.
-
How often should we send our new billing to you?As often as you choose to! If we have access to your EHR, you won't need to send anything! If you are sending them, we recommend that our clients send us their new billing consistently on either a daily or weekly basis.
-
What information is needed in order for your office to generate a claim on our behalf?We require the following... Basic patient demographic information (name, address, date of birth, etc.) A copy of the patient's insurance card (front and back) A copy of the patient's written prescription (if applicable) The patient's first superbill (treatment form)
-
How do we report when treatments are rendered, so that you are able to generate a claim on our behalf?We must receive a completed superbill (treatment form), which has been signed by the physician rendering the services. This form must contain: Patients name Name of insurance carrier CPT codes ICD-10 code(s) Referring physician's name and the referral # (if necessary) Any/all applicable modifiers
-
How do we report payments received from our patients, for both co-payments and patient billing?We are flexible! There are a few ways that patient payments can be effectively communicated to us: You can provide us with read-only access to your credit card payment processor so we can pull reports of the payments made during the previous day or week. You can report a patient's co-payment, made at the time of service, on their superbill (treatment form) for that day's treatments. Patient payments could be noted in each patient's profile in your EHR as they are collected by your office.
-
How do you handle non-payments from an insurance carrier? (denials, etc.)Denials management is included in our base billing services. This means we automatically follow up on all denials (typically within 48 hours), and submit appeals where appropriate, without any additional cost to you.
-
Do you offer patient invoicing services?We sure do! If you'd like us to handle 100% of the patient invoicing for you, we are able to send out invoices via text, email, and/or snail mail. The electronic invoices enable patients to quickly and easily make credit card payments, which are direct deposited into your checking account.
Meet the Owners
Bill leads the day-to-day operations for Winncoast. With an MBA from UCLA Anderson and 10+ years of corporate experience in strategy and execution, Bill brings a unique perspective with an eye towards operational efficiency - he is always looking for strategic ways to improve a client's business.
​
Prior to Winncoast, Ally spent more than a decade in the healthcare industry working for large corporations - specifically medical device sales and employer health & wellness. She was recognized throughout her career and credits her success to staying focused on her customers and consistently looking for ways to solve problems and bring value. Ally's passion for improving healthcare combined with her love of learning and problem solving helps medical practices navigate the complicated world of insurance and medical billing - ultimately freeing up providers to focus their time and energy on patient care.
​
